Frequently Asked Questions

As Paralegals, we are the trained and educated to carry out legal tasks and provide legal assistance. We are unable to conduct ‘reserved activities’, which are duties that will only be carried out by solicitors and barristers. Duties such as the automatic right to represent you in court, Conveyancing, signing a Grant of Probate or conducting litigation are assigned to a Solicitor or Barrister. 

we can only represent you as a ‘litigation friend’ up to county court level.  However, some courts require Paralegals to formally request permission from a Judge in advance of a hearing. We can represent at most, first tier tribunals.

The payment methods we accept for our services are Bank Transfer and Standing Order.

Our retainer fees are upfront costs which secure our services, this also covers any anticipated services or additional work we carry out. Therefore, retainer fees are a cost effective way to access our services indefinitely, especially when there is more intensive work involved or intermediary work involved between us (the Paralegal) and the opposed party which can at times add to prolong matters.

Our monthly fee differs depending on the client. Because of this, SMEs do not pay the same monthly amount as an individual client.

Our ad hoc work does not require cancellation because the work ends once we complete the agreed task.  However, our fixed retainer fee agreement does require you to give us one month’s written notice.

Our services cover England and Wales. However, it is important to note that we only physically attend in person formal meetings or hearings in London and surrounding areas.  Anywhere outside of these areas we attend virtually. Depending on the importance of having us present and the distance involved, we are open to discussing alternative arrangements where we incur additional costs, thereby covering our expenses.

Whilst we work within specific specialist service areas, we understand that potential clients may have needs which fall outside of this remit. Because of this our consultation process establishes how and if we can help. 

For policy and procedure drafting we conduct research on the policy subject and area of business, to ensure the wording of the documents adhere to government guidelines and legislation.  We meet with our client on average twice a month. In the meetings we discuss the details, review the draft documents, and make amendments and additions to the document. Our work requires your input for the document to align with the business’ ethos, as our primary focus is your satisfaction.

Our clients can contact us by telephone, WhatsApp and email.  Telephone or virtual meetings are arranged at an agreed date and time.  We return missed calls within 48 hours and respond to emails within three working days.

Our turnaround for cases can take from a few weeks to a year to complete,  depending on the complexity of the case and the nature of the service you require; as every case and client’s needs are different.

We work for a minimum of two hours.

We conduct case reviews and look at the progress of your case and estimate a time of your case completion.  We ensure to keep you, the client informed throughout the case management process.