Frequetly Asked Questions

Below you will find the answers to some of our most frequently asked questions.

If you don’t see the answer to a query you have, please don’t hesitate to contact us.

What is the difference between a Paralegal and a Solicitor?

A Paralegal is trained and educated to carry out legal tasks and provide legal assistance except for ‘reserved activities.’ These activities are duties that can only be carried out by solicitors and barristers. Duties such as the automatic right to represent you in court, Conveyancing, signing a Grant of Probate or conducting litigation are assigned to a Solicitor or Barrister. 

Can a Paralegal represent me in court or attend tribunals?

A Paralegal can represent as a ‘litigation friend’ up to county court level.  Some courts may require the Paralegal to formally request permission from a Judge in advance of a hearing. Paralegals can represent at most, first tier tribunals.

What happens during the consultation?

The free 30 minute consultation is a fact finding process. The potential client will be asked a series of questions to ascertain the basis of their case.  Information is collated to understand the background of the case and determine which service, if any, is best suited to meet the potential client’s needs.  A follow up email is sent to the potential client detailing the context of the consultation, the background of the case, the service best suited to their requirements and a quote.

Will I be charged if the consultation runs over the initial 30 minutes allocated?

Yes, you will be invoiced for any time after 30 minutes in line with our hourly rates. We ask potential clients to fully prepare the facts and highlights of their case ahead of the consultation. Outlining your specific needs and service requirements in a concise manner to avoid being charged. 

What payment methods do you accept?

Bank transfer and Standing Order

How does the retainer process work?

A retainer fee is an upfront cost to secure services, this also covers any anticipated services or work to be carried out. It is a cost effective way to access services indefinitely, especially when there is more intensive work involved or intermediary work involved between your Paralegal and the opposed party which can at times prolong matters.

Is a retainer a set monthly fee?

Yes, the monthly fee will differ depending on the client, an SME would not pay the same monthly amount as an individual.

How can a client cancel your services?

Ad hoc work will not require cancellation because the work will end once the agreed task has been completed.  A fixed retainer fee agreement will require one month’s written notice.

What areas in the UK do you cover?

England and Wales. However, it is important to note that we would only physically attend in person formal meetings or hearings in London and surrounding areas, anywhere outside of this can be attended virtually. Depending on the importance of having us present and the distance we are open to discussing alternative arrangements where additional costs may be incurred to cover expenses.

Do you provide other services that may not be on the website?

Whilst we work within specific specialist service areas, we understand that potential clients may have needs which fall outside of this remit. The consultation process is used to establish how and if we can help. We encourage anyone who is uncertain to book a free 30 minute consultation.

What work is carried out for policy and procedure drafting?

Research on the policy subject and area of business, ensuring the wording of the documents adhere to government guidelines and legislation.  MPS and the client meet on average twice a month to discuss the details, review the draft documents, make amendments and additions to the document. It requires the client’s input for the document to align with the business’ ethos.  Our primary focus is client satisfaction.

How accessible is the Paralegal to their client?

The Paralegal can be contacted by telephone, WhatsApp and email.  Telephone or virtual meetings can be arranged at an agreed date and time.  Missed calls are usually returned within 48 hours and emails responded to within three working days.

What is the turnaround in completing a case?

Cases can take from a few weeks to a year to complete, it depends on the complexity of the case and the nature of the service required.  Every case and client’s needs are different.

What are the minimum hours you will work for?

Two hours.

What if the service I have paid for, takes longer than originally advised?

This will be discussed during a case review which looks at progress and estimated time of completion.  We ensure to keep the client informed throughout the case management process.

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